Question 1

Do I need to be home during the cleaning?

Accepted Answer

No. Most of our customers are at work or out. At booking you tell us how we get in — someone home, doorman, lockbox, keypad, gate code or another arrangement — and we follow those instructions exactly.

Question 2

Will I have the same cleaner each time?

Accepted Answer

Recurring customers are assigned a regular cleaner who learns your home, your products and your preferences, and we aim to send them for every visit. If they are ever unavailable, another trained member of our team is briefed on your checklist and notes before arriving, so the standard stays the same.

Question 3

Are your cleaners insured and bonded?

Accepted Answer

Yes. Every cleaner is interviewed, background-checked and trained by us, and each job is covered by our liability insurance and bonding.

Question 4

Is your service pet-friendly?

Accepted Answer

Absolutely. Tell us whether you have a cat, dog or another pet and any handling notes, and your cleaner will plan around them. We can also use pet-safe, low-odor products on request.

Question 5

Do you bring your own cleaning supplies?

Accepted Answer

Yes. Professional-grade products and equipment are included in every price, with eco-friendly options available at no extra cost if you ask.

Question 6

Do you offer discounts for recurring cleanings?

Accepted Answer

Yes. Weekly service gets our best rate, followed by every two weeks and every four weeks. The discount is applied automatically in the booking flow and stacks with off-peak date savings.

Question 7

What if I am not happy with the clean?

Accepted Answer

Contact us within 48 hours and we will send a team back to make it right at no charge. That is our satisfaction guarantee, and it applies to every residential visit.

Question 8

How do commercial cleaning quotes work?

Accepted Answer

We schedule an on-site walkthrough of your space, then send a per-sq-ft proposal with a scope and schedule. Every commercial account is assigned a dedicated account manager after signing.

Question 9

Which areas do you serve?

Accepted Answer

Manhattan, Brooklyn, Queens, Staten Island and Hudson County, New Jersey. Enter your ZIP code when booking and we will confirm coverage instantly.

Question 10

How does billing work?

Accepted Answer

You confirm a flat price before the visit and we charge the card on file after the cleaning is completed, so you are never billed for work that did not happen. Receipts go to the email on your account, and commercial accounts are invoiced monthly by their account manager.

Question 11

Can I reschedule a cleaning?

Accepted Answer

Yes. Sign in to your account or call 917-933-0899 and we will move the visit to any open slot. Rescheduling is free when you give us at least 24 hours' notice.

Question 12

What is your cancellation window?

Accepted Answer

Cancel at least 24 hours before your start window at no charge. Inside 24 hours we ask for a late-cancellation fee because the cleaner's day is already committed and reserved for you.

Question 13

Do you sell gift cards?

Accepted Answer

Yes. Gift cards are available in fixed amounts and can be applied to any residential cleaning. Email sales@cleaning-master.com with the amount and recipient and we will send it out the same business day.

Question 14

How do commercial contracts work?

Accepted Answer

Commercial work starts with a walkthrough, then a written scope priced per square foot and frequency. Most clients sign a 12-month agreement with a 30-day out, and every account gets a dedicated manager as the single point of contact.

Question 15

Can you provide a certificate of insurance?

Accepted Answer

Yes. We carry general liability and workers' compensation coverage and issue certificates of insurance naming your building or management company. Send us the requirements and we will have the COI issued before the first visit.

Frequently Asked Questions

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